Website Design & Support – Frequently Asked Questions
Getting Started
What kind of businesses do you work with?
I work with ecommerce brands and local businesses that rely on their website to bring in customers. A lot of my clients are based in Charleston or the surrounding area, but I also work with businesses in other locations.
What platforms do you work with?
Most of my work is on Shopify and WordPress. I help with both website design and ongoing website support, depending on what your business needs.
Do I need a brand new website?
Not always. In many cases, improving your current website is the better option. Small changes to structure, content, or mobile layout can make a big difference without starting from scratch.
How do we get started?
The best place to start is a quick conversation. I can take a look at your current website and recommend the next step based on what you actually need.
Projects & Process
What does working with you look like?
We start with a conversation about your business and how your website is being used. From there, I’ll recommend a clear next step — whether that’s a website build, improvements, or ongoing support.
Will I be able to update the website myself?
Yes. I build websites so they’re easy to manage, especially for Shopify and WordPress users. If you ever need help, I’m also available for updates or support.
How long does a website project take?
Most website projects are completed within a few weeks, depending on the size of the site and how ready the content is.
Pricing & Support
How do you charge?
For ongoing work, I keep things simple and work hourly. I track the time and invoice for the work, so you only pay for what’s actually needed.
How do you handle website updates?
Most updates are handled hourly. You can send over what you need, and I’ll take care of it. This works well for businesses that need flexibility without committing to a full monthly plan.
Do you offer monthly website maintenance?
Yes. Monthly website care is available for ongoing monitoring, updates, and overall site reliability. Website changes, updates, and new work are handled separately as needed, so you only pay for them when they come up.
How do you track time for hourly work?
I keep a simple record of the work completed and share that with invoices. Most updates are small and handled efficiently, so things stay predictable.
SEO & Performance
Can you help improve my SEO?
Yes — I focus on foundational SEO that supports long-term visibility. That includes improving page structure, content, internal linking, and making sure your site is set up properly for search engines.
How do you improve Google visibility?
I focus on making your website clear, structured, and easy for both Google and your customers to understand. That usually leads to better visibility over time.
After Launch
Do you offer monthly website maintenance?
Yes. Monthly website care is available for ongoing monitoring, updates, and overall site reliability. Website changes, updates, and new work are handled separately as needed, so you only pay for them when they come up.
What happens after the website launches?
After launch, I can continue to help with website support, updates, and improvements. Many clients prefer having someone they can reach out to as their business grows.